Admin: Service Cloud Applications – 6% WGT

CV System would like to change Case Origin pick list value to default to ‘Phone’ for a particular case layout but let it default to another value to ‘Email’ for our other case layouts. How it can be accomplished in Salesforce?

  1. Record Type – Default pick list
  2. Page Layout – Default pick list
  3. Case Object – Default pick list

Ans – Record Type – Default pick list – Click here to learn more


Author: Velu Palani, Question Id:QA – 0456





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