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Admin: Service Cloud Applications – 6% WGT

CV systems would like to add a paragraph of text to the top of the Case Creation page to assist their call center staff in the service cloud module. How would developer implement this in their Service cloud module?

  1. Create a Custom field with a default value and make it’s page layout ‘Read only’
  2. Create a Formula with a default value and make it’s page layout ‘Read only’
  3. Create a Custom field with a default value and make it’s page layout ‘Required’
  4. Create a Custom field with a default value and make it’s Universally ‘Read only’

Ans – 1 – Click here to learn more

http://gtr.net/Play-the-Game

Author: Velu Palani, Question Id:QA – 0418

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